Last updated: April 2026
Relatewise (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what data we collect, why we collect it, and your rights under applicable law, including the GDPR, UK GDPR, and Swiss data protection law.
1. Who We Are
Relatewise operates the website relatewise.net and provides AI-powered relationship coaching services. Operated by: Dominik Breitenmoser, Zürcherstrasse 146, 8953 Dietikon, Switzerland
For privacy inquiries:
2. Data We Collect
- Account data: email address and username when you register
- Conversation data: messages you send to our AI coaches during sessions
- Usage data: session counts, feature usage, timestamps
- Technical data: IP address, browser type, device type, and standard web logs
- Billing data: subscription status and transaction metadata processed through payment providers
3. How We Use Your Data
- to provide and improve our coaching service
- to enforce usage limits based on your subscription plan
- to send account-related and service-related emails
- to analyze usage patterns and improve reliability, safety, and user experience
- to comply with legal obligations and prevent misuse
4. AI Processing & Conversation Data
Your messages are processed by AI systems to generate responses. Conversation history may be stored to provide continuity, memory features, safety controls, and service functionality. We do not sell your conversations and do not claim the service is anonymous.
5. Data Retention
Account data is retained for the duration of your account. Other data is retained only as long as needed for service delivery, safety, legal compliance, and legitimate business needs. You may request deletion at any time by contacting us.
6. Your Rights
Depending on applicable law, you may have the right to access, correct, delete, restrict, object to, or port your data, and to withdraw consent where processing is based on consent. To exercise these rights, contact us at .
7. Cookies and Analytics
We use essential cookies for authentication and session management. We use Google Analytics 4 (Google Ireland Limited) with Google Consent Mode. Without your consent, Google Analytics runs in a restricted mode: no analytics cookies are set and Google only receives cookieless signals (for example that a page was viewed, with a shortened IP address) that are used for aggregated statistics. Only if you choose “Accept analytics” does Google Analytics set cookies (_ga, _ga_*) to recognise repeat visits. Advertising and personalisation features are disabled. You can change or withdraw your choice at any time via “Privacy settings”.
When you register or buy, we store how you found us (campaign parameters such as utm_source, the referring website’s domain, and the entry and previous page on our site) with your account or order. We do not use cookies for this; we use this information only to understand which content and channels lead to signups.
8. Third-Party Services
We may use third-party service providers including Anthropic or other AI providers, OpenAI for selected voice or premium features, hosting providers, email delivery providers such as Resend, analytics providers, and payment processors. These providers process data only as needed to deliver their services.
9. International Transfers
Where data is transferred internationally, we rely on appropriate safeguards where required, such as contractual protections or other lawful transfer mechanisms.
10. Sensitive Topics and Professional Boundaries
Relatewise may involve highly personal or emotionally sensitive topics. The Service is not therapy, not crisis support, and not a substitute for qualified professional help.
11. Changes to This Policy
We may update this policy from time to time. Material changes may be communicated by appropriate notice. Continued use of the service does not override rights you may have under applicable law.
12. Contact
Questions about this Privacy Policy? Email us at .
Email Marketing
If you opted in during registration, we may send occasional emails with tips, updates, and information about our services. You can unsubscribe at any time via the unsubscribe link or by contacting .
Email Delivery Provider
We use Resend to deliver emails on our behalf. Resend may process email addresses, names, message content, timestamps, and delivery status as our data processor.
Account and data deletion
Logged-in users can delete their account from Account → Edit Profile. The flow requires an explicit DELETE confirmation. Active paid subscriptions are canceled before account deletion. We may retain billing records only where required for legal, tax, fraud-prevention, or dispute purposes.